buyer protection

Every [SHOP] purchase is charged to ADN, then held until release conditions are met. The price the artist set is what the artist receives. You pay that price plus a 9% buyer-protection fee. We do not collect sales tax at checkout.

After the carrier confirms delivery, you have 24 hours to report a problem on the order page. That report stops the payout job from transferring funds to the artist.

If no report is on file, a periodic job transfers the artist's listed price after that window. The transfer is not instant at hour 24.

Within 3 calendar days of carrier-confirmed delivery you may open a formal dispute on the order page. That writes a support ticket and notifies the artist. It does not automatically refund, and it does not reverse a payout that has already transferred.

For a carrier shipment, the artist has 10 days from sale to hand the package to the carrier. Reminder emails go out on days 3, 6, and 9. If they still have not shipped, a periodic job refunds you in full. Local pickup is not on that clock and is not auto-refunded.

A CoA PDF is generated from the listing on request. The delivery email includes a link. If the artist uploaded a signature image, it appears on the CoA; otherwise the CoA carries a digital attestation.

• A 1-year authenticity guarantee is not in the product. Authenticity claims use the 24-hour report and 3-day dispute paths above.
• We do not sell shipping insurance at checkout. Carrier claims are with the carrier.
• Buyer's remorse — changing your mind is not a reportable problem.
• A chargeback does not automatically pause your ADN account. Stripe may still debit ADN; a SHOP refund event marks the order refunded.

Email hello@americandreamnetwork.us. Operative rules live on /terms.